Frequently Asked Questions

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as the day before. 

Q: Do we have to keep it plugged in the entire time?

A: Yes and No. A blower keeps air in the jump unit the entire time it is in use. Once unplugged they deflate, you can unplug them as long as the water hose is turned off and the inflatable is done being used. That's why we require an outlet within 50Â¥ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Contact the office IMMEDIATELY! Keep in mind that deposits as well as any amount paid towards the rental is NON-REFUNDABLE, but will be rainchecked for 1 year from the event date & can be used towards ANY rental within that year!

Q: Do you require a deposit?

A: Yes, all orders require a $50 NON-REFUNDABLE Credit Card deposit.  **Please note that we do require a Minimum Payment up front upon checkout that is NON-REFUNDABLE, but will be credited toward the full balance & will be rainchecked for 1 year if you cancel at anytime. Any amount after the deposit that is paid towards your balance will be credited as a raincheck (good for 1 year from the original event date), if you cancel for any reason. We highly encourage that only the deposit is paid before drop off/set up of the rental.**

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.  

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using silly string, fireworks, or soap around/on the inflatable) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. Still have a question? Call or Write: ocalapremierbouncyhousellc@gmail.com (352) 812-9331


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